Enterprise Knowledge Management
Enterprise Knowledge Management (or EKM) is our collaborative software application system developed on Microsoft SharePoint platform that automates your business’s non- transactional processes by organizing, integrating and distributing information in a secure environment.
Our Enterprise Knowledge Management solution picks up where the Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), analytical reporting, document publishing and communication systems leaves off.
Is your business planning a SharePoint rollout? Has your organization already installed SharePoint and now your employees are using it as a substitute for a network drive to upload and share documents?
The Enterprise Knowledge Management solution makes the most of your investment in SharePoint. It exploits all functions and features SharePoint offers, thus realizing its full potential.
Document Management is only one aspect of the Enterprise Knowledge Management solution. Here are some other compelling functions and features that will add value to your business and improve your ROI on SharePoint:
Products/Services/Assets Catalogue
Users: Sales | Customer Service | Information Technology | Facilities Management | Asset Management | Property Management | Office Services
Business Value:
Our Enterprise Knowledge Management solution has a central knowledge repository custom built for your business If allows departments to group all sources of documents and information together. This could be product pictures, product dimensions, product financials, engineering drawing, customer profiles, technical services and products, real estate properties, equipment under maintenance or even office stationery. Integrate with your Enterprise Resource Planning (ERP), Customer Relation Management (CRM), Property and Lease Management systems etc. to pull selected static and variable information. Open it up to external stakeholders (Vendors, Customers) using a secure Extranet functionality.
On Boarding/Off Boarding
Users: Human Resources | Information Technology | Project Managers
Business Value:
Our Enterprise Knowledge Management solution comes with electronic On Boarding/Off Board forms customized for your business needs. It is integrated with the product/services catalogues, task management, and event management functions. It is integrated with your Active Directory and Exchange servers so you can generate email alerts and tasks with due dates for action items in your On Boarding/Off Boarding forms.
Corporate Learning Centre
Users: Human Resources | Information Technology | Project Managers | Sales | Customer Service
Business Value:
Our Enterprise Knowledge Management solution comes with a built-in Learning Management portal. We can help you customize the portal based on your business functions and training needs. Our Learning Management portal provides a repository to upload training materials required for both trainer delivered and self-service training needs. It also allows you to identify trainers, add their profile with skills and capabilities. Your organization can have pre-scheduled training event and allow authorized employees to sign-up for training sessions based on completion of prerequisites. Trainers can track attendance, organize post training quizzes and surveys for employees upon completion of training sessions. Like all other functions, it is integrated with Active Directory and Exchange server, so calendar entries are automatically generated in Outlook mail client for the trainer, the trainee and training rooms.
Absence Management
Users: Human Resources | Team Managers | Project Managers
Business Value:
Our Enterprise Knowledge Management solution comes with built-in forms for approving, tracking and reporting employee absence. It can be fully customizable to your business needs. Using the integration with Active Directory employees can generate and submit Request for Absence electronically for all kinds of reasons. Whether it is taking a paid vacation day or a couple of hours to run some errands or a sick day, you keep track of it all in a completely secure environment. If a team lead or supervisor is missing we can configure the solution to automatically go up the organization chart or pick a pre-determined approver. It also allows employees requesting the absence to pick a delegate. Since our solution is integrated with Exchange server it generates calendar entries automatically in Outlook mail client for the employee, delegate and approver. We can also activate a staff availability dashboard so project manager working in a matrix environment can have a quick view of which team is away and for how long.
R.A.I.D./Change Log
Users: Program Managers | Project Managers
Business Value:
Risks, Actions, Issues, Decisions and Change Requests are part of project manager’s work. Managers leading programs and projects take a number of actions, make decisions, deal with issues, identify, avoid and mitigate risks on a daily basis during a project lifecycle. Use the powerful log management function provided by our Enterprise Knowledge Management to track these items handled by project managers. With this function they can identify each type of activity and relate or connect them to each other. They can set dependencies, target dates and assign tasks to team members. Since our solution is integrated to Active Directory and Exchange server it can automatically generated task and calendar entries in the Outlook mail client for project managers and team members. The log also comes with its own repository to manage project related documents. Optional integration to Project Management server to review, add and update project tasks directly is also available.
Expense Management
Users: All Business Teams
Business Value:
Use the built-in forms that come with our Enterprise Knowledge Management solution with for approving, tracking and reporting employee expenses. It can be fully customizable to your business needs. This function comes integrated with Active Directory so employees can generate and submit expense reports for approval electronically. They can attach electronic copies of receipts, invoices and statements to support their reimbursement claim in a completely secure environment. We can customize the system to set claim limits for expense categories and approval thresholds for supervisor. We can customize the workflow to send the expense package with the supervisor’s approval to your finance department for payment processing. If a team lead or supervisor is missing we can configure the solution to automatically go up the organization chart or pick a pre-determined approver. Since our solution is integrated with Exchange server it generates task entries automatically in the Outlook mail client for the approver.
Executive Portal
Users: Board of Directors | Executive Management | Executive Administrators
Business Value:
Prior to every meeting of the Board of Directors, your business generates meeting minutes, performance reports, proposals etc. These documents get circulated to your Board of Directors and other authorized members of the Executive Management team. Most of this function is carried out by the Executive Administrators and accomplished using email. With the available Executive Portal function on our Enterprise Knowledge Management solution we make the task of distributing documents a breeze. With our secure, built-in document repository function we can setup alerts when documents are finalized ready for review. We can also setup which documents can only be viewed and which can be downloaded for further action. Board of Director’s portal can also be used to tally votes on motions passed by members of the board.
Decision Support Systems
Users: Senior Leader Team | Executive Management
Business Value:
Senior managers make critical business decisions based on the information available to them and knowledge they possess. Our Enterprise Knowledge Management solution takes advantage of SharePoint’s Performance Point services to present a unified view of various aspects of your business; like sales, inventory levels, staffing projections, customer feedback, industry trends etc. Using these services we can integrate your organization’s data services and convert them into preconfigured scorecards and present them in a dashboard format. We offer complete customizable KPIs based on your business needs. Our solution uses SQL Server Reporting Services (SSRS) and SQL Server Analytical Services (SSAS) add-ins to integrate a SQL Server with a deployment of SharePoint.
Social Media Portal
Users: Customer Service Team | Product/Service Development
Business Value:
Your business uses social media sites to invite customer feedback on your products and services. It also drives customer engagement with your business. Use the Social Media Portal function available on our Enterprise Knowledge Management solution to get snapshot of all social media interactions of your business in one place. This enables your customer service team to deal with unhappy customers quickly and effectively. Your product and service development teams can spot trends in customer reactions to the products and services you offer and make updates to next release.
Employee Portal
Users: All Employees
Business Value:
Enable everyone in your organization to maintain their own portals. This function comes built into our Enterprise Knowledge Management solution. Since it is integrated with Active Directory, pieces of employee information can be pre-populated. Let employees add pictures to their profile, share interests with their co-workers. Integrate it with Yammer, Microsoft’s instant messaging tool, Lyncs or Skype if need to enable multimedia communications between your teams. Generate instant organization charts based on the hierarchy setup on Active Directory. Add business applications, productivity application and tools to Employee Portal to increase employees to productivity.
Our Enterprise Knowledge Management solution stretches your investment in SharePoint by offering the following features:
Closely Integrated
Most functions offered by the Enterprise Knowledge Management solutions can be integrated with each other. Depending on your business need you can integrate Absence Management to R.A.I.D./Change Log. On-Boarding/Off-Boarding can have access to an I.T. Services catalogue to select services. Corporate Learning portal can accessed from the Employee Portal so your staff can request and schedule their next internal or external training.
Completely Secure
The security of your information and corporate knowledge assets are of utmost importance to us. We do this effectively without creating additional overheads to your IT systems administrators. The Enterprise Knowledge Management solution is fully integrated with the Active Directory structure. It works within your corporate security and firewall framework.
Fully Customizable
Our Enterprise Knowledge Management solution puts you in the driver’s seat. We customize each function to meet your business requirements. Whether it’s building an asset catalogue or tracking your project resources or managing the change requests, we can tailor the solution to meet your unique needs.